Returns & Refunds
Care
Returns & Refunds
Last updated · February 2026
Each product is crafted by hand for a single ritual to follow. While we are unable to accept returns on opened jars for reasons of hygiene, we will always make things right if something has not arrived as intended.
01
Eligibility
We accept returns or replacements within [7 days] of delivery, provided the product is:
- Unopened, unused, and in its original packaging
- Accompanied by proof of purchase
- Free from any damage caused after delivery
02
Damaged or Incorrect Items
If your parcel arrives damaged or you receive an item different from what you ordered, please write to us within [48 hours] of delivery with photographs of the product and packaging. We will arrange a replacement or refund at no additional cost.
03
Refund Process
Approved refunds are processed to your original method of payment within [7–10] business days of the returned item reaching us. Shipping charges, where applicable, are non-refundable.
04
Non-Returnable Items
For the safety of our community, the following are not eligible for return:
- Opened or used jars
- Items marked as final sale or limited release
- Gift cards and bespoke commissions
05
Initiating a Return
Please write to us at hello@mreeda.example with your order number and a brief note. We respond personally to every message.
In Correspondence